Wow! The last few months have been exciting on the AI front haven't they?
The advent of digital transformation, sped up by COVID-19 and other global events has fast-forwarded organisations seeking innovative ways to enhance support and improve engagement.
One technology that has gained huge popularity and column inches is Artificial Intelligence and Natural Language Processing-powered Chatbots.
However, the journey has only just begun....following:
Perhaps its only now, that have Chatbots really started to show what is possible.
Overview of ChatGPT and Its Features
ChatGPT3 (3.5) is the latest version, developed by OpenAI. It is an AI-powered Chatbot that uses natural language processing (NLP) to understand and respond to user queries.
ChatGPT has several advanced features that make it a popular choice among users and businesses, it can understand context, generate relevant responses, and handle multiple queries at the same time.
With a vast and extensive knowledge base, making it a valuable resource for anyone seeking information and also learns from previous interactions, making it more intelligent over time.
Whats Next For ChatGPT? What We Know...
Last week Microsoft CTO Andreas Braun stated that ChatGPT4 could be launching as early as THIS WEEK and will incorporate multi-modal outputs like…
My 6 Feature ChatGPT4 Wishlist
So with the release of GPT4 on the horizon, I share my top 6 feature wishlist. From enhanced language capabilities to improved personalisation, these features will make ChatGPT4 a "go to" tool for businesses and individuals alike.
1. Enhanced language capabilities
One of the most important features that users expect from ChatGPT4 is enhanced language capabilities.
Users want a chatbot that can understand and respond accurately in multiple languages. With businesses operating globally, it is essential to have a chatbot that can cater to customers from different countries and regions. ChatGPT4 really needs to have this ability to understand regional dialects, making it easier for users and customers to communicate.
2. Improved Personalisation
The "Amazon-effect" has increased our expectations about personalised experiences. Individuals want organisations to understand our needs and preferences and provide relevant recommendations.
ChatGPT4 should have the ability to recognise and personalise our interactions based on their previous interactions. It should also have the ability to provide personalised recommendations and offers based on user history.
3. Advanced Analytics and Insights
Businesses using these tools need insights into interactions to improve its services.
ChatGPT4 should provide advanced analytics and insights into customer interactions, including the number of queries handled, the most common queries, and the average response time. These insights can help businesses identify areas for improvement and make data-driven decisions.
4. Seamless Integration With Other Platforms and Channels
Users use multiple platforms to interact with, including social media, email, and mobile apps.
ChatGPT4 needs to have the ability to seamlessly integrate with these platforms, providing a consistent experience across all channels. It should also have the ability to (consensually) share data across platforms, making it easier for businesses to manage customer interactions.
5. AI-Powered Decision-Making
ChatGPT4 needs to have the ability to make informed decisions based on the interactions we make.
Using AI-powered decision-making to provide relevant recommendations and offers to customers and have the ability to identify potential issues and escalate them to human support teams if necessary.
6. Up-To-Date Data
ChatGPT3 training data is from September 2021, which can be limiting - live data would be the dream, but that could be a cyber security and broader social nightmare.
Conclusion and The Future of ChatGPT4
Chatbots have revolutionised the way we interact, with the release of ChatGPT4, users can expect even more advanced features that will make customer interactions more efficient and personalised.
With the continued advancements in AI and NLP, the future of ChatGPT4 is exciting, the only limitation? Our ability as humans to take advantage of them!